Privacy Policy
Effective Date: 19 July 2026
At Tulsi Jewellery Works ("we", "our", "us"), we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our mobile application, make a purchase, enroll in our Gold Savings Scheme, or otherwise interact with us.
By accessing or using our website or application, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Personal Information
When you interact with us, we may collect information such as:
- Full name
- Mobile number
- Email address
- Billing and shipping address
- Date of birth (where applicable)
- KYC details required for Gold Savings Scheme enrollment
- Purchase history and transaction details
- Payment information (processed securely through our payment partners)
- Any information you voluntarily provide through enquiry forms, WhatsApp, customer support, or social media.
Automatically Collected Information
When you visit our website or use our application, we may automatically collect:
- IP address
- Browser type and device information
- Operating system
- Pages visited
- Time spent on our website
- Referral URLs
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
- Process and fulfil your orders.
- Deliver products and services you request.
- Verify your identity and KYC details where required.
- Manage your Gold Savings Scheme account and instalments.
- Provide customer support and respond to enquiries.
- Send order confirmations, invoices, delivery updates, and service notifications.
- Inform you about new jewellery collections, offers, promotions, events, and exclusive launches (where permitted by law).
- Improve our website, application, products, and customer experience.
- Analyze website usage and customer preferences.
- Prevent fraud and maintain the security of our website and business operations.
- Comply with applicable legal and regulatory requirements.
3. Sharing of Information
We respect your privacy and do not sell your personal information.
We may share your information only with trusted third parties when necessary, including:
- Payment gateway providers
- Courier and logistics partners
- IT service providers and cloud hosting partners
- Marketing and communication service providers
- Government authorities or regulators where required by applicable law
These third parties are permitted to use your information only for the purposes of providing services on our behalf.
4. Data Security
Protecting your personal information is important to us.
We implement commercially reasonable administrative, technical, and physical safeguards to protect your data against unauthorized access, misuse, alteration, disclosure, or destruction.
Sensitive payment information is processed through secure payment gateways using industry-standard encryption. Although we strive to protect your information, no method of electronic transmission or storage is completely secure, and therefore we cannot guarantee absolute security.
5. Cookies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies help us:
- Remember your preferences.
- Keep items in your shopping cart.
- Improve website performance.
- Understand visitor behaviour.
- Provide personalized content and promotions.
Most web browsers allow you to manage or disable cookies through browser settings. Please note that disabling cookies may affect certain website features.
6. Accessing and Updating Your Information
You may request to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Update your contact details.
- Raise concerns regarding how your information is being used.
You can make these requests by contacting us using the details provided below.
7. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfil the purposes outlined in this Privacy Policy.
- Complete transactions and provide customer support.
- Comply with applicable legal, taxation, accounting, and regulatory obligations.
- Resolve disputes and enforce our agreements.
Where legally permissible and upon your request, we will delete or anonymize your personal information.
8. Marketing Communications
If you choose to receive promotional communications, we may send you updates regarding:
- New jewellery collections
- Exclusive offers
- Store events
- Festivals and seasonal promotions
- Gold Savings Scheme updates
You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.
9. Third-Party Services
Our website or application may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party platforms. We encourage you to review their respective privacy policies before providing any personal information.
10. Children's Privacy
Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements.
Any updates will be posted on this page with the revised Effective Date. Continued use of our website or application after any changes constitutes your acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:
- Email: cs@tulsijewelleryworks.com
- Phone: +91 9620014090
- Address: 16/3, Tulsi Jewellery Works, 1st Main Rd, NR Colony, Basavanagudi, Bengaluru, Karnataka 560019
By using our website or mobile application, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.